Frequently asked questions
Are the paintings 100% hand-painted?
Yes, we guarantee 100% hand-painted portraits. Each painting is uniquely crafted by a skilled artist from scratch.
Will I get to see a preview before it's sent?
Absolutely. You will receive a preview of the final painting via email. We only proceed with shipping after you approve the preview.
Can I select my artist, or is it randomly assigned?
To simplify the process for you, your Support Manager will assign an artist best suited to your chosen painting medium. Rest assured, they will select the most suitable artist for your project from our team of over 100 artists worldwide.
Can you include a deceased relative in a painting?
Yes, we can include a deceased relative in a family portrait.
Can you remove someone from a photo and replace them with another person?
Yes, we can remove a person and replace them with someone else. We specialize in custom portraits and can handle such requests seamlessly.
What is your Minimum Order Quantity (MOQ)?
We have no MOQ. You can order as little or as much as you need.
Do you offer dropshipping services?
Yes, we provide dropshipping services. Please contact us for more details.
Can I get a sample, and how long will it take for delivery?
Yes, we can create a sample in 7-14 days. You can receive it in about 5-7 days via international express courier.
What sizes of paintings do you offer?
Our general sizes include 8×10 inches, 16×20 inches, 20×24 inches, 24×36 inches, 36×48 inches, 30×40 inches, and 48×72 inches. We can also accommodate custom sizes upon request.
How long does it take to receive my purchase?
It usually takes 7-14 days to paint your artwork and an additional 4-5 business days for delivery.
How can I pay for my order?
We accept PayPal, credit card payments via PayPal, Wise Pay, Remitly, money transfers to our bank account, and Western Union.
What delivery methods do you use?
We use reputable transportation companies such as DHL, FedEx, and UPS.
Can I get a discount if I order several paintings?
Yes, we offer discounts for bulk orders.
Will there be any import duty or taxes on my painting?
In most countries, hand-painted oil on canvas is duty-free. However, please check with your local customs service as policies may vary.
Can I commission a custom piece?
Absolutely! We make commissioning custom art easy, whether you have a detailed idea or just an inspirational thought.
How do I know if my order has shipped?
You will receive an email with a tracking link once your order has shipped. You can follow the link to track your artwork.
What are the charges for customization?
We do not charge extra for customizations or modifications.
Do you offer revisions on paintings?
Yes, we provide unlimited revisions during both the photo editing and painting stages at no additional charge.
Do you cater to special editing requests?
Yes, we cater to special editing requests. Share your ideas, and we will bring them to life.
Will the artist sign my painting?
Our artists typically do not sign paintings. However, we can arrange for a signature upon request.
What is your refund policy?
We offer a 100% Satisfaction Guarantee. If you are not satisfied with your painting after revisions, you can request a full refund by emailing support@enchantiq-arts.com.